SHIPPING & RETURNS

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Toys that inspire and challenge

Toys, Doll Furniture, Stuffed Plush Animals, Rocking Chairs, Waiting Room Toys

SHIPPING & RETURNS

Shipping is free on most purchases totalling $100 or more.

Most items are shipped from Maryland and can be expected within 7-10 days, depending on the destination. You will be updated when we receive notification from the warehouse that the item has shipped whenever possible.

Piutre Items are iported from Italy and require and can be expected in approximately 2 weeks. Please contact us with any questions prior to ordering.

Qualifying purchases must be shipped to one location - multiple locations do not qualify. Items are shipped directly from the warehouse, and will not be able to be combined with other items for shipping.

Free Shipping Applies to U.S. addresses only

Shipping methods are at our discretion ~ items will normally be shipped via USPS, UPS or FEDEX Ground. Please inquire in advance for expedited shipping rates.

***** our calculated shipping rates are for United States addresses only - if you are making an international purchase, please email us prior to paying to receive an international shipping rate.

**** Items are considered special orders, shipped directly from the manufaturer, therefore, absolutely NO returns will be authorized unless a manufacturers defect exists, and thus approved directly by the manufacturer itself.****

RETURN, REFUND AND CANCELLATION POLICY:

Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer).

Customers must contact orders@thetoystoreandmore.com before returning a product in order to obtain an authorization number and ship-to address. You must meet all requirements for a return before authorization will be given.

A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted and will come from the Manufacturer.

Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale.

Returns will be replaced or repaired at discretion of Manufacturer. Replacement will ONLY be for the same model.

A canceled order will be credited in the full amount ONLY if product has not shipped.

An order cancelled while product is in transit will be subject to a restocking fee, the cost of the original shipment, plus the cost of the ship to and return freight. Non-defective returns are subject to a 20% restocking fee. The original freight charges will not be refunded.

Any refused/non-deliverable shipments will be subject to the original shipping costs, the shipping costs associated with the return shipment and a 20% restocking fee. Once the manufacturer receives the returned merchandise and inspects the item(s), a product refund will be issued within 15 business days, less the 20% restocking fee, original shipping fee and return shipping fee. Shipping charges are never refundable, and chargeable if product is returned, and 'free shipping' has been given. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made by check will be refunded by check.

Unless the product was damaged upon receipt, all returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying for said shipping.

Customer is solely responsible for shipping any returned product to Yelamark, Inc's associated warehouses. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.

Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, Yelamark, Inc's Return Procedure will be breached and Yelamark, Inc may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing or damaged component(s).

Received orders may not be returned, exchanged or refunded unless merchandise is found to be defective as noted above.

If conditions for the product return as stated above are met, and agreed to by the manufacturer, a dealer initiated RMA will be issued to you and this return authorization number (RA #) must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received at the address directed for returns within 15 days of your original receipt of the product. Item will be inspected prior to replacement or repair.

Toys, Doll Furniture, Stuffed Plush Animals, Rocking Chairs, Waiting Room Toys

SHIPPING & RETURNS

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